Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party you have named who is not the carrier, take possession of the goods.
If you ordered several goods in one order and they are delivered separately, the cancellation period is fourteen days from the day on which you, or a third party you have named who is not the carrier, take possession of the last item.
To exercise your right to cancel, you must inform us (SCS Ecom LTD, Lerva online shop, email: kontakt@lerva.de) of your decision to cancel this contract by a clear statement, for example an email. You may use the model cancellation form below, but you do not have to.
To meet the cancellation deadline, it is enough to send your notice of cancellation before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for any extra costs arising from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day we receive your notice of cancellation. We will use the same payment method you used for the original transaction unless we have expressly agreed otherwise with you; you will not be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier.
You must send back or hand over the goods to SCS Ecom LTD without undue delay and in any event no later than fourteen days from the day you tell us that you are cancelling this contract. We will give you the return address in our reply to your cancellation sent to kontakt@lerva.de. The deadline is met if you send the goods before the fourteen-day period has expired.
We bear the cost of returning the goods.
You are only liable for any loss in value of the goods if that loss results from handling them in a way that was not necessary to check their nature, characteristics and functioning.
Model cancellation form
(If you want to cancel the contract, please fill in this form and send it back.)
– To SCS Ecom LTD, Lerva online shop, email: kontakt@lerva.de:
– I/We (*) hereby cancel my/our (*) contract for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is sent on paper)
– Date
(*) Delete as appropriate.
Statutory exceptions
The right to cancel does not apply, or ends early, in the cases set out by law, for example where sealed goods are not suitable for return for health protection or hygiene reasons and the seal has been removed after delivery.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in our policies limits these rights or any other rights you have under the consumer laws of the country you live in.
If an item arrives damaged, faulty or not as described, please email kontakt@lerva.de so we can resolve it under these rights.
Last updated: 1 November 2026
More information: Legal Notice · Privacy Policy · Terms & Conditions · Cancellation & Refunds · Shipping, Payment & Returns · Contact